Frequently Asked Questions
How can we
help you?
Find answers to common questions about Analytics.Baby
Getting Started
Installation is incredibly simple! Just add our lightweight tracking script to your website's <head> tag. Copy the code snippet from your dashboard, paste it into your site, and you're done. The entire process takes less than 5 minutes. We provide detailed guides for all major platforms including WordPress, Shopify, Next.js, and custom HTML sites.
No! Our 14-day free trial requires absolutely no credit card. You can explore all features of Analytics.Baby without any payment information. We only ask for payment details when you're ready to upgrade to a paid plan after your trial ends.
Yes! We offer free migration assistance for all new customers. Our team can help you import historical data from Google Analytics, Matomo, or other analytics platforms. This ensures you don't lose any valuable insights when making the switch to privacy-first analytics.
Privacy & Compliance
Absolutely! Analytics.Baby is built with privacy at its core. We're fully GDPR, CCPA, and PECR compliant out of the box. We don't use cookies, don't track personal data, and don't require consent banners. Your analytics are completely anonymous while still providing powerful insights.
No, we don't use cookies or any form of local storage. Analytics.Baby uses a cookie-free tracking method that respects user privacy while still giving you accurate analytics. We don't collect IP addresses, fingerprint devices, or track users across websites.
All data is stored in SOC 2 Type II certified data centers with encryption at rest and in transit (TLS 1.3 + AES-256). You can choose your data location during setup. We offer data centers in the US, EU, and Asia-Pacific regions to ensure compliance with local data residency requirements.
Yes, you have complete control over your data. You can export or permanently delete all your analytics data at any time with a single click. We also honor all GDPR data deletion requests within 30 days and provide you with confirmation.
Features & Functionality
Our free Starter plan includes up to 10,000 monthly page views, 1 website, real-time dashboard, basic analytics reports, and 7 days of data retention. It's perfect for personal projects, blogs, or small websites just getting started with analytics.
Yes! Session replays are available on our Pro and Enterprise plans. Watch exactly how users interact with your site, see where they click, scroll, and spend time. These features are privacy-focused and don't record sensitive information like passwords or payment details.
Definitely! The Pro plan includes up to 5 websites, and Enterprise offers unlimited websites. Each site gets its own dashboard, and you can easily switch between them or view combined analytics across all your properties.
Not at all! Our tracking script is under 2 kB (45x smaller than Google Analytics) and loads asynchronously. Most users see zero impact on page load times. In fact, removing Google Analytics and switching to us often speeds up your site!
Pricing & Billing
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll be charged a prorated amount for the remainder of your billing period. Downgrades take effect at the start of your next billing cycle.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can also pay via invoice with NET 30 terms. All payments are processed securely through Stripe.
Yes! We offer 50% discounts for registered nonprofits, educational institutions, and open-source projects. Contact our sales team with verification of your status to receive your discount code.
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied for any reason within the first 30 days, we'll refund your payment in full—no questions asked.
Technical & Support
Yes! Our REST API is available on Pro and Enterprise plans. Access all your analytics data programmatically, integrate with your existing tools, and build custom dashboards. Full API documentation is available in your dashboard.
Starter plan: Community support via our forum. Pro plan: Email support with 24-hour response time. Enterprise plan: Priority support with dedicated account manager, Slack channel, and phone support with 2-hour response SLA.
Absolutely! We have native integrations with Slack, Zapier, Google Sheets, and many more tools. You can also use our webhooks and API to build custom integrations with any platform. New integrations are added regularly based on customer requests.
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